Frequently Asked Questions (FAQ)

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What payment methods can I use for my purchase?
We accept a variety of international payment methods, including credit/debit cards, PayPal.

What is the shipping cost?
The shipping cost is calculated based on the total purchase and your location. The final cost will be displayed at checkout before you complete your purchase.

Where can I receive my order?
We offer international shipping to all countries. Select your destination country at checkout for more details.

How long will it take for my order to arrive?
Delivery time varies depending on the shipping method and destination. International orders typically take 7 to 14 business days.

How will I know if my order is ready for delivery?
Once your order has shipped, you will receive an email with the tracking number so you can check the shipping status at any time.

What is the exchange policy?
Due to the intimate nature of our products, we do not accept exchanges or returns. Please ensure the product is exactly what you want before finalizing your purchase

Important Information About International Shipping

When making a purchase from our store with international shipping, please keep in mind:

The customs office in the destination country may apply taxes, duties, and other additional charges according to its regulations.
These costs are the responsibility of the customer and the recipient, and are not controlled by our store or the shipping company.
In some cases, the shipping company may pay these fees in advance to speed up delivery. If this happens, the corresponding amount will be charged to you automatically.
The costs may vary depending on the country, the type of product, and the required commercial documents.
We have no control over these charges and cannot determine the exact amount before shipping.

If you have any questions about possible customs fees in your country, we recommend checking with your local customs authority before making a purchase